Friday, April 20, 2007

The art of being heard . . .

The blog of today is a copy from a blog at MSN. (One of my friend there)
This is such a fantastic idea, so I hope all governments in the world read this blog, by chance, and copy the idea from India.

India has a online Grievance forum

By Harshal Katre, Pune India

Can you imagine this happening in INDIA?
Government of India has a online Grievance forum at:
The government wants people to use this tool to highlight the problems they faced while dealing with Government officials or departments like Passport Office, Electricity board, BSNL/MTNL, Railways etc etc.
I know many people will say that these things don't work in India, but this actually works as one of our colleague in CSC found. The guy I'm talking about lives in Faridabad. Couple of months back, the Faridabad Municipal Corporation laid new roads in his area and the residents were very happy about it. But 2 weeks later, BSNL dug up the newly laid roads to install new cables which annoyed all the residents including this guy. But it was only this guy who used the above listed grievance forum to highlight his concern. And to his surprise, BSNL and Municipal Corporation of faridabad was served a show cause notice and the guy received a copy of the notice in one week. Government has asked the MC and BSNL about the goof up as its clear that both the government departments were not in sync at all.
So use this grievance forum and educate others who don't know about this facility.
This way we can at least raise our concerns instead of just talking about the 'System' in India. Invite your friends to contribute for many such happenings.


Anonymous said...

What a GREAT idea. Which means it would never work here. Makes too much sense.

The Phosgene Kid said...

Paving roads and then tearing them up again to install sewer or electric is pretty standard here - I am kind of disappointed if they don't do it that way!

Lexcen said...

I wanted to comment about Indians but that would be considered racist so I'm biting my tongue.